Our Simple 60 Day Return Policy - Exchanges and Refunds
Not 100% sure of what you would like? We want you to be completely happy with your LAMY products, so your purchase from LAMYSHOP Australia automatically includes a 60-day exchange/refund option. You can receive a refund or exchange for something else within 60 days of purchase.
Your refund will be made to your original payment method. If your refund is due to change of mind, it will be for the item(s), not for the original postage costs, unless your item was damaged or faulty.
You are welcome to change your mind but you will be responsible for the return postage to get the item back to our Melbourne office. You may also need to pay for postage again if it was below the 'free shipping' threshold.
•Returns are not available on items purchased with e-gift cards, sale items, bulk purchases, or customised items (unless damaged or faulty).
•We need any returned items need to be in perfect, unused condition complete with original packaging. Should the product not be in original condition, please contact before returning it.
•LAMYSHOP cannot be held responsible if returned items are lost in transit, which is why returns must be sent via registered post.
How to make a return
If, for whatever reason, you would like to exchange your purchase for another LAMY product, simply login to your LAMYSHOP account to lodge a return request.
You will receive an authorised email from us. Then simply pack your items and return to the address supplied (Warehouse 2, 25-29 Paramount Road, West Footscray, VIC 3012). Easy!
If you don't have an account with LAMYSHOP, email us (firstname.lastname@example.org) or call us on (03) 93152782.
Please visit our warranty page to understand your LAMY warranty rights.